We do everything to listen to you and be better!
More than 336000 sessions completed
More than 140000 regular customers
At our company, we value the opinion of every client, utilizing a post-visit survey system to ensure high-quality service and improve the quality of our work, striving for interactions that lead to better results.
"Feedback is the foundation of our growth. We value every opinion to remain a leader in the industry." – Igor Ganzha, CEO of the VEAN TATTOO network.
After each session, we survey 100% of our clients to learn their opinion on the quality of the services provided, as well as what can be improved or changed in our work. This helps us to timely respond to all wishes and remarks, and to maintain high service standards.
On the 21st day after the visit, we connect with 80% of clients to ensure they are satisfied with the result. This allows us not only to maintain contact with clients but also to guarantee that each of them is satisfied with the outcome in the long term.
We are open for dialogue and offer clients to submit complaints and suggestions through the website or personal account, where the status of the inquiry can be tracked online.
Denys Havadzyn
Head of the Quality Control Department
Our survey system during and after the session, followed by polls after 10-21 days, allows us to collect information about the quality of tattoo healing and service satisfaction. This enables us to assess how well we meet client expectations and identify where improvements are needed.
The "Mystery Shopper" program regularly checks all aspects of our service, from communication to the quality of work performed, identifying potential issues for their subsequent resolution.
The control system for the completion of surveys by sales departments and automatic calls to clients who have not filled out questionnaires helps us ensure that we do not miss valuable feedback and suggestions.
The ability to leave detailed reviews on our website and in the mobile app 24/7 emphasizes our openness and desire to hear from every client.
Regular professional checks of artists by leading industry specialists and continuous master classes for our employees guarantee the high quality of the services provided.
Periodic audits of our inspectors and artists in the studios, no less frequently than once every three months, maintain a high level of professionalism and competence of our team.
The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.
The system of automatic tasks for complying with sanitary standards ensures their strict execution and the automation of control processes, which is important for the safety and health of our clients.
